The British Medical Association (BMA) has released “sobering results” from doctors about their workplace experience at Manx Care.
BMA’s survey reveals that doctors employed by Manx Care have “lack of confidence in management, a poor culture, and overall low morale”.
The Culture of Care Barometer was sent to all doctors directly employed by Manx Care, 155 in total.
Of those who responded to the survey, only 15% would recommend Manx Care as a good place to work, and 81% disagreed with the statement “Manx Care has a positive culture”.
Lack of Resource For Doctors
The results show that doctors feel “over-stretched and under-resourced”, with 67% believing they do not have the resources they need to do a good job, and only 20% agreeing that they have sufficient time to do their job well.
77% of respondents to the survey disagreed that Manx Care managers “know how things really are”, and only 9% believe that the trust listens to staff views, showing real concerns with leadership.
Only 17% are proud to work at Manx Care, and only 15% would recommend working at Manx Care demonstrating just how poor morale is.
In a free text section of the survey, one doctor said, “Senior managers need to come and follow a shift on Monday morning in theatres to experience how the system is failing patients.”
Another said: “Doesn’t matter. No one is going to listen. It’s pointless mentioning anything.”
Response From Manx Care
Manx Care has responded to the accusations saying it is “disappointed that the results of this year’s survey show that a small percentage of our doctors remain dissatisfied with the organisation”.
It claims that the “Medical Director and the rest of the Executive Team are actively engaged with our doctors, and remain willing to listen”.
The healthcare provider claims it is “open to working more closely with the Medical Workforce to progress improvements”.
Manx Care acknowledges that the last two years in particular have been “incredibly financially challenging, with savings of £10 million achieved across the whole Health and Social Care system, and this year, the targets for savings are double that amount”.
It says that this has meant that the Manx Care Board has had to make some “unpalatable and difficult decisions”, which includes restrictions on the money available to negotiate the pay settlement for doctors, which is still not resolved.
Manx Care says it hears the frustration of its workforce and “will work closely with them to resolve the issues raised wherever we can”.
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