More than 5,000 votes were registered for the nine finalists in the 2024 Customer Service Champion Awards, and Isidro Genaza of the Strand Shopping Centre came out on top.
The initiative, run by Douglas City Centre Management, invited members of the public to vote for the person they believe consistently delivers outstanding customer service in the capital.
All nine nominated finalists were invited to an awards ceremony at the Council Chamber in City Hall during which they each received a certificate recognising their achievement before Mayor Natalie Byron-Teare announced the top three.
2024 Customer Service Champion Awards
Third place went to student Gracie Kitchin of Gourmet Shakes who said: ‘‘For me, customer service is about accommodating each and every person that walks through the door.
‘You never know what someone is going through, therefore being kind and going that extra mile can have a big impact on someone’s day.’
Another acclaimed finalist was Maxine Saboor-Perry from M&S who was named runner-up.
‘Making customers feel special is what I try to do and, if you can make them smile, that’s a bonus,’ she added.
Gracie and Maxine received £25 and £100 vouchers respectively to use in a city centre business of their choice.
After being announced as the 2024 champion, he said: ‘It really is my pleasure to be working in my role. I love to be part of a great team who do whatever it takes to make our customers feel happy and know they will all be welcomed back again and again.’
He received the Customer Service Trophy and a £200 voucher, as well as VIP access for the Tower Insurance Tower of Refuge Walk later this year.
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