The Steam Packet has launched a new public survey to gather feedback on its services.
The week-long project aims to identify current issues and measure improvements by comparing data with its major 2024 survey.
It will gauge opinions on sailing schedules, service levels, and future developments to support the Company’s long-term sustainability and its contribution to the island.
Managing Director Brian Thomson said “We have made a commitment to being a customer first organisation. We’re making big strides towards that being a reality and this survey helps to underline our resolve.’
“Following the 2024 survey we almost immediately increased the last-minute availability of offer fares, and the results also helped to shape our strategic pricing initiatives. An example of this is ‘Kids Go Free’ as we could see from the feedback families were really struggling to use our services.”
The survey is open for one week and will close on Wednesday September 17.
Link to complete survey: https://ex-plorsurvey.com/survey/selfserve/c03/250832?list=101
7 Comments