Isle of Man Energy is set to reintroduce a customer service counter at its Douglas Office after near two year hiatus.
The reception counter, based in Murdoch House, Douglas, closed on November 6, 2023.
The decision to re-open the counter forms part of Isle of Man Energy’s improvement strategy, recognising the importance of providing a face-to-face payment facility.
Face-to-Face
In addition to billing and payment issues, customers can also get advice on energy saving tips or book a free home energy consultation to ensure they can maximise their heating in the most cost-effective way as winter approaches.
Isle of Man Energy emphasises the importance of contacting the energy provider if customers are worried about their gas bills.
The new counter service will open on Tuesday, September 16, with opening hours of 9am to 5pm Monday to Friday.
Douglas Central MHK Chris Thomas MHK be on hand to commemorate the occasion and officially reopen the facility at 12pm on the day.
Customer Service Counter
Aidan Baglow, Managing Director at Isle of Man Energy, said: “We’ve been working hard to improve our online services, which are preferred for their speed and convenience by many customers – at the same time, we know that face-to-face service is important for other customers.
“We want to make sure everyone feels supported. No one should be left behind.”
The energy company has significantly invested in its website, online account management portal and call centre alongside re-opening their counter service, to ensure that customers can manage their accounts in the most convenient way possible.
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