Family Court Welfare reports have been subject to external oversight since last year, the Department of Justice and Home Affairs has confirmed.
In a written Tynwald answer, Minister Jane Poole‑Wilson said the service has used an external professional with CAFCASS and local‑authority experience since April 2024.
They provide monthly in‑person supervision, daily remote support, casework oversight, second readings of reports and regular file audits. Weekly team meetings also review caseloads, themes and safeguarding issues.
Complaints
Complaints are handled under the Department’s standard procedure, with outcomes shared with senior management.
No complaint has progressed beyond the first stage since April 2024. The Minister said disputes about the content of reports must be dealt with through the Family Court, and the Department has not been made aware of any judicial criticism of reports to date.
Safeguarding checks are carried out on every case, with consent sought for police and Manx Care information. If consent is refused, the court can order checks. Liaison with police, Manx Care and other agencies is routine, and procedures with police are currently being reviewed to strengthen this area.
The Minister said the service is independent of the judiciary and parties, with its sole focus being the welfare and safety of children and vulnerable adults.
Representatives also attend the Family Court User Group three times a year, alongside judiciary and other justice partners, to discuss practice and any issues arising.
