The Emergency Services Joint Control Room has been named an Accredited Centre of Excellence for its outstanding work in emergency medical dispatching.
Awarded by the International Academies of Emergency Dispatch® (IAED™), this makes the Isle of Man ESJCR one of only 339 centres worldwide to be recognised.
This award highlights the excellent job of the ESJCR in handling emergency calls and dispatching help, making medical dispatch as effective and safe as possible, while maintaining high standards of communication and care for callers.
The IAED sets the global standards for emergency dispatch and describes ACE centres as ‘the best in the business.’
Award Winning Control Room
Phil Bell-Scott Quality Assurance and Training Officer for the ESJCR and Leigh Weston ESJCR Operator and voluntary member of the quality improvement team received the award in Leeds at the annual conference.
Greg Norton, the Operations Manager of the ESJCR said: “We started improving our service 11 years ago with just two volunteers.
“Now, we have a team of ten, including a full-time Quality Assurance and Training Officer, Phil Bell Scott. To get this award, we had to show that we have the right policies, procedures, and training, and that we consistently meet high international standards.
“This award is the result of years of hard work by our dedicated staff. It shows that we are providing a better service to the people of the Isle of Man during emergencies and supporting the Isle of Man Ambulance Service.”
The Isle of Man joins colleagues from Northern Ireland, Scotland, Wales and Yorkshire Ambulance services who have also attained ACE status.
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