25 July 2026
PO Box 986 Douglas Isle of Man IM99 2TB
Isle of Man News

Issues with smart meter payments

Manx Utilities says its been made aware of an issue with top ups on the PAYG App.

It says that some customers are not seeing the credit added to their account despite their bank transaction being successful.

The electricity provider asks that anyone impacted call them on Tuesday (April 2) and it will ensure your account is brought up to date.

It says that in the meantime its standard out of hours non-disconnect applies and customers will remain on supply.

Charlie Morrey is a Broadcast & Multi Media Journalist for Manx.News and also is a Presenter on Energy FM. Charlie has previously written for Isle of Man Newspapers, magazines and also started her broadcasting career with Manx Radio.

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