Manx Care is inviting those who have ‘opted in’ to text message reminder services to complete the Manx Care Friends and Family Test Survey by text.
A text with the link to the survey will be delivered 48 hours after an outpatient appointment within hospital settings, the community, mental health, social care, GP or any primary care or inpatient setting.
Manx Care Survey
The Manx Care Friends and Family Test Survey was launched in August 2022 and is available for service users, carers and families to provide the health care provider with feedback of their experiences by paper, QR code, leaflet, and Easy Read versions.
You can fill in the anonymous feedback form here.
Patients and service users are encouraged to provide feedback via the survey, as it will help the Island’s Health and Social Care provider to shape services for the future.
Furthermore, Manx Care says this will encourage changes and improvements, as well as sharing positive feedback with those that deliver care.
According to Manx Care, almost 15,000 feedback surveys have been completed since the rollout, with 90% of respondents rating Manx Care services as ‘Good’ or ‘Very Good’.
Friends and family
Manx Care introduced the Friends and Family Test (FFT) on August 1, 2022.
The FFT is a survey that asks respondents to rate their overall satisfaction regarding their care and treatment received.
The FFT enables respondents to choose from one of the five responses.
This is then followed by questions inviting the respondent to elaborate on the reason for the score they have given: 1. Very Good. 2. Good. 3. Neither good nor poor. 4. Poor. 5. Very Poor.
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