The Isle of Man’s Police Complaints Commissioner has revealed that just one complaint against officers was upheld during the past year, out of 13 conduct complaints investigated.
In her annual report covering the year to March 31, Commissioner Michelle Norman confirmed that 10 of the 13 complaints had been concluded, with only one being partially substantiated.
This case involved breaches of duties and responsibilities and orders and instructions by an officer.
Ms Norman highlighted the effectiveness of body-worn cameras in resolving disputes, stating they were “invaluable in ensuring appropriate outcomes.”
However, she noted challenges with the current system.
Looking ahead, she welcomed potential reforms, noting the Department of Home Affairs is reviewing the complaints process.
“The anticipated modernisation of the legislation should further assist the effective and efficient resolution of complaints,” she said.
The report clarified that many public grievances – including compensation requests or complaints about civilian staff – fall outside the Commissioner’s remit.
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